We offer hassle-free returns! You have 15 days, which begins on the day that you received your glasses to initiate a return or exchange.
Not happy with your purchase? Just email us at theTeam@nerdyframes.com and we’ll set you up with a full refund or an exchange no questions asked.
Please note that refunds will credited back to the original payment method. Easy Peasy.
Home Try-on’s last 7 days and will include a return shipping label for your convenience. Once the 7 days are up, just place the label on the box and drop it off at your local post office.
FRAMES: You have a 1 year warranty on manufacturer defects.
LENSES: You have a 6 month warranty on lenses. If your lenses scratch or warp due to a manufacturer defect, you can have your lenses replaced once at no charge. Lens replacement can take anywhere from 10 to 14 business days. *Please Note* frames have to be sent to us in order for your lenses to be replaced.
Prescription eyeglass orders
Free Shipping on all orders and returns. Just contact us for a return label if you plan to return your order at email@example.com.
Try-on at home orders
Try-on orders are shipped for free and include a Return Label for your convenience.
Unfortunately, we don't have any direct partnerships with vision insurance providers, but we can assist you in getting a reimbursement for your purchase after you have paid in full at the time of purchase. In order to be reimbursed, you will first need to fill out a form from your insurance provider. After you fill out their reimbursement form, you will need to provide an itemized receipt, which we can provide you with once you have completed your purchase. We've provided some links below of popular vision insurance providers to help you get started.
Please contact your vision insurance for more information on how to file for a reimbursement.
If you have any question or you need an itemized receipt, please email us at firstname.lastname@example.org
We accept both FSA and HSA payments, as long as they are in the form of a credit or debit card. After you have had completed a purchase with your FSA/HSA, you can then file for a reimbursement with your vision insurance provider.