You will need a valid eyeglasses prescription and your pupillary distance (PD). PD is the distance measured between your pupils in millimeters. Your PD isn’t usually included with your eyeglass prescription, so be sure to ask for it.
Your order may be canceled and refunded if you have not tried on one of our frames. We encourage you to order a try-on box to see what works for you before placing a prescription order.
Visit our Try-On at Home section, select 3–5 frames, and complete checkout. Once delivered, you’ll have 7 days to try the frames at home. When finished, attach the return label and mail the box back.
If you decide to purchase a frame, return all Try-On frames and place a new online order for a brand-new pair, with or without prescription.
If we do not receive your Try-On box, you will be charged between $99 and $205 per frame depending on the frame material. You have 7 days for the trial period plus an additional 7 days for shipping (14 days total) to return the box.
Yes. Our Try-On at Home program is completely free with no obligation to purchase. We do require a valid debit or credit card for identity verification and security purposes.
Prepaid cards and FinTech payment methods are not accepted for Try-On orders. Orders may be canceled if we’re unable to verify that the card is active, valid, and non-prepaid.
We do not accept prepaid credit cards, prepaid debit cards, or FinTech payment methods for Home Try-Ons. Prepaid cards may only be used for purchases.
For security and loss-prevention purposes, try-on orders must be placed using a valid residential or business address that includes the name of a verifiable individual. We do not ship to forwarding services or warehouses under any circumstances.
If try-on frames are not returned within the designated return period, we reserve the right to charge the full retail value of the frames to the payment method on file. If we are unable to process this charge, the outstanding balance will be sent to a collections agency. Additional fees may apply as permitted by law.
If you are charged per frame, a refund will be automatically issued once the box is returned within 14 days of the charge date.
Some frames in our Try-On program may require a refundable deposit. If a deposit applies, it will be clearly disclosed on the frame selection page and charged when the box ships. Once frames are returned in acceptable condition, the deposit will be refunded to the original payment method.
The short answer is: Custom Lenses. We stock lenses for some prescriptions but we custom make most prescriptions, which includes high cylinder values. High cylinder stock lenses are not the best, so we custom make your lenses from scratch to get the best possible vision. We are the only online prescription eyeglass company making lenses from scratch for high cylinder prescriptions and most prescriptions in general. This way your lenses come out thinner and clearer.
If you have a strong prescription, please make sure to order the thinnest lenses to get the best vision possible.
We can currently fill the following prescription ranges:
Polycarbonate Lenses — Light and strong, 10 times more impact-resistant than plastic. All lenses come with anti-reflective coating and UV protection. Add-ons available: Blue Light Filter, Transitions®.
Hi-Index 1.67 Lenses — For slightly stronger prescriptions. Thinner due to their ability to bend light more efficiently. Anti-reflective coating and UV protection included. Add-ons available: Blue Light Filter, Transitions®.
Hi-Index 1.74 Lenses — The thinnest lenses ever developed, for very strong prescriptions. Anti-reflective coating and UV protection included. Add-ons available: Blue Light Filter, Transitions®.
Yes. All lenses come with the following at no extra cost:
Yes. We offer genuine Crizal® coatings as upgrades. Please note that Crizal® coatings are not done in-house.
Yes. We offer a 6 month scratch warranty on our lenses. If they get scratched or warped due to a manufacturer defect, we will replace them once for free within the first 6 months of purchase. Lens replacements take anywhere from 10 to 14 business days.
Frames must be sent in order for us to replace the lenses.
Cellulose acetate. It’s a non-petroleum based plastic made from natural cottons and wood fibers.
While cellulose acetate is commonly found in most plastic frames on the market, not all acetates are made equal. We use a denser acetate which does not add extra weight but helps maintain its shape over time and with any frame adjustments. Cheaply made acetate will start to widen out over time, making you go in more often to get them adjusted.
We generate your lenses from scratch. Orders take an average of:
Expect delays during holiday periods as order volume increases and the office is closed for all major holidays. Occasionally issues do arise during lens production — we will keep you informed if delays occur.
You have 10 days from the day you receive your glasses to start a return or exchange. Email us at [email protected] and we’ll arrange a refund or exchange — no questions asked. Refunds are credited to the original payment method and take 15–20 business days to process.
Retired frames are excluded from our return policy.
Certain upgrades are subject to a 25% recycle fee based on the upgrade price. Standard frames and in-house coatings have no return fee. Fees apply even if a coupon or promo code was used.
| Item | Fee | Example |
|---|---|---|
| Standard frames & in-house coatings | $0 No fee |
— |
| Crizal® Coatings upgrade | 25% Of upgrade price |
$125 upgrade → $31.25 fee |
| Transitions® upgrade | 25% Of upgrade price |
$125 upgrade → $31.25 fee |
| High Cylinder add-on | 25% Of add-on price |
$79 add-on → $19.75 fee |
| Varilux Progressive Lenses® | 25% Of upgrade price |
$250 upgrade → $62.50 fee |
| Custom Rx Polarized Sun Lenses | 25% Of lens price |
$125 lens → $31.25 fee |
| Merchandise items | $4.95 Shipping fee deducted |
Returns only — no exchanges |
Crizal® Coatings: Will be remade if a request is made within our return window.
Transitions®: This feature is built into the lens and requires inspection if a problem occurs.
Progressive Lenses: Remake requests must be submitted within our return policy window. We allow up to two remakes if you are dissatisfied, but each request must fall within the return policy window.
We are not owned by a large conglomerate like Luxottica. We are independently owned and minority-owned.
Nerdy Frames began as a small eyewear company in NYC in 2012. Since then, we’ve expanded to offices in NYC and Cleveland, providing premium-quality frames and prescription lenses at affordable prices — directly to our customers, with no middlemen.
Unfortunately, we don't have any direct partnerships with vision insurance providers, but we can assist you in getting a reimbursement for your purchase after you have paid in full at the time of purchase. In order to be reimbursed, you will first need to fill out a form from your insurance provider. After you fill out their reimbursement form, you will need to provide an itemized receipt, which we can provide you with once you have completed your purchase. We've provided some links below of popular vision insurance providers to help you get started.
Please contact your vision insurance for more information on how to file for a reimbursement.
If you have any question or you need an itemized receipt, please email us at [email protected]
We accept both FSA and HSA payments, as long as they are in the form of a credit or debit card. After you have had completed a purchase with your FSA/HSA, you can then file for a reimbursement with your vision insurance provider.
