Is the Home Try-On Really Free? Yes.

 

Frequently Asked Questions

 

1.How many frames can I order?

A: You can order 5 frames to try at home. We have a limited amount of frames that are used for home try-ons so if they’re out of stock feel free to use our virtual try-on. We have a 15 day no-hassle return policy.

2.Why is a credit or debit card needed to place an order if the program is free?

A: We need a credit or debit card to ensure a real person is ordering. It also ensures that the try-on frames come back to us so we can shipped them to other clients. Like in any retail business we have to mitigate theft as best as we can. Prepaid cards cannot be used to place a try-on order.

3. Do you hold on to my credit or debit card information?

A: No. Once the try-on box is returned your credit or debit card information is purged from our credit card processors database.

4. Do you have a virtual try-on application on your website.

A: Yes, some our glasses are virtual try-on only. We do this for a our limited edition collections

5. How much time do I get with the try-on frames? Can I order multiple boxes?

A: We allow 7 days per try-on box and we only allow you to order one box at a time. We get a lot of requests for our Try-on boxes and we feel a week is the perfect duration. It also allows others to receive their try-on box within a timely manner.