Some returns and exchanges have associated fees depending on the order type, lens customization, and timing. Please review our FAQ for full return policy details before placing your order.
You have 10 days from the day you received your glasses to initiate a return or exchange. Email us and we’ll set you up with a refund or an exchange.
Try-ons last 7 days. A return shipping label is included in your box for your convenience. Once the 7 days are up, place the label on the box and drop it off at your local post office.
Refunds are credited back to your original payment method. Depending on the order type and what was customized, certain returns may carry restocking, lens, or shipping fees.
For the full breakdown of what may apply to your order, please review our FAQ before initiating a return.
Unfortunately, we don't have any direct partnerships with vision insurance providers, but we can assist you in getting a reimbursement for your purchase after you have paid in full at the time of purchase. In order to be reimbursed, you will first need to fill out a form from your insurance provider. After you fill out their reimbursement form, you will need to provide an itemized receipt, which we can provide you with once you have completed your purchase. We've provided some links below of popular vision insurance providers to help you get started.
Please contact your vision insurance for more information on how to file for a reimbursement.
If you have any question or you need an itemized receipt, please email us at [email protected]
We accept both FSA and HSA payments, as long as they are in the form of a credit or debit card. After you have had completed a purchase with your FSA/HSA, you can then file for a reimbursement with your vision insurance provider.
