Terms and Conditions

Effective September 1, 2026

Welcome to Nerdy Frames. These Terms and Conditions govern your use of nerdyframes.com and everything we offer through it. By using the site, reserving a home try-on, or placing an order, you agree to them.

These Terms include a binding arbitration agreement and a class action waiver in Section 17. They affect how disputes between you and Nerdy Frames are resolved. Please read them carefully.

In these Terms, "Nerdy Frames," "we," "us," and "our" mean Nerdy Frames LLC, which operates out of New York City and Cleveland, with a mailing address of 27300 Center Ridge Rd, # 45294, Westlake, OH 44145. "Services" means our website and everything offered through it. If you do not agree with these Terms, please do not use the Services.

1Changes to these Terms

We may update these Terms from time to time. The effective date at the top shows the latest version. If you continue to use the Services after changes are posted, you accept the updated Terms. When you place an order, the version of these Terms in effect at that moment governs that order.

2Eligibility

You must be at least 18 years old to place an order. If you are between 16 and 18, you may use the Services only with the involvement of a parent or legal guardian who is at least 18 and takes responsibility for the activity. The Services are not intended for anyone under 16. The Services are offered for personal, noncommercial use and are intended for use within the United States; we ship to United States addresses only.

3Your account

Some features, including checkout, require an account. Sign-in is by a code sent to your email address, so keeping that email account secure is how you keep your Nerdy Frames account secure. You are responsible for activity that happens under your account, and you agree to provide accurate and current information. Do not share your account or use someone else's.

4Orders, payment, and purchase limits

Payments are handled by our payment processor. By placing an order, you authorize us to charge your chosen payment method for the order total. Your order is an offer to buy; it is accepted when we begin making it, and we may limit, cancel, or refuse any order before then, including orders we cannot verify, orders that appear intended for resale or distribution, orders placed with a card we cannot validate, and repeat use of a first-order discount across more than one account. Prices and availability can change, and if a pricing or listing error affects an order we may correct it or cancel and refund the order.

We do not authorize the purchase of commercial quantities and may limit the number of frames per order, per account, per card, or per address.

5Home Try-On program

Our Home Try-On lets you reserve a box of frames to try at home before you buy.

• Reservation charge. We charge a $10 reservation to place a home try-on. The full $10 is returned to you as store credit toward an order once your box ships. Store credit is limited to two every 30 days, so a third try-on within that window still ships but does not earn another credit until 30 days have passed since the first of those two.
• What you can order. Select 3 to 5 frames per box.
• Trying and returning. Once your box is delivered, you have 7 days to try the frames, plus an additional 7 days for return shipping, for 14 days total to mail the box back using the prepaid label.
• Condition. Try-on frames are loaned for trying on, not for wearing out. Please return them in the condition you received them, in the box provided. Frames returned damaged beyond ordinary try-on handling, or with parts missing, may be charged at their retail value.
• If the box is not returned. All frames in a Home Try-On box remain the property of Nerdy Frames at all times and are loaned to you solely for the try-on period. If your box has not been postmarked for return within 14 days of delivery, you authorize Nerdy Frames to charge the payment card on file for the full retail value of each unreturned frame, plus shipping costs. If payment cannot be collected, the outstanding balance may be referred to a third-party collection agency, pursued in court, and reported to law enforcement as unauthorized retention of property. You agree to be responsible for the balance and any court costs permitted by law. Frames returned after a charge has been processed will be refunded in full upon receipt and inspection.
• Deposits on some frames. Some frames may require a refundable deposit. When a deposit applies, it is disclosed on the frame selection page and charged when the box ships, then refunded to your original payment method once the frames are returned in acceptable condition.
• Card requirements. A valid credit or debit card is required, and by reserving a box you agree that we may keep it on file for the charges described in this section. Prepaid cards and certain fintech payment methods are not accepted for try-on orders, and an order may be canceled if we cannot verify that the card is active, valid, and not prepaid.

6Prescriptions and your responsibility for accuracy

To fill prescription lenses we need a valid eyeglass prescription and your pupillary distance (PD). We fill sphere from -20.00 to +20.00 and cylinder from -10.00 to +10.00 in single vision, anti-fatigue, and progressive lenses, and prism from 0.25 to 5.00 per axis. Prescriptions with cylinder of 2.00 or more, sphere of 9.50 or more, or prism are custom made from scratch in our lab, and the flat charges for that work are shown in the price breakdown before you check out.

You are responsible for the accuracy of the prescription and PD you enter or upload, and for making sure the prescription is current and valid. We make your lenses to the numbers you give us. If lenses are made correctly to an incorrect or expired prescription or a wrong PD, the remake is not a defect on our side; we will help, but a remake in that situation may carry a lens charge at our discretion.

If you order prescription eyewear without having tried our frames, your order may be canceled and refunded, so we recommend a try-on box first.

7Made to order

Every pair of prescription lenses is made to order for your prescription, your PD, and your frame; most of them are custom surfaced from scratch. Production begins promptly after your order is placed. Because lenses made for you cannot be resold, returns of lens upgrades and custom work carry the recycle fees described in Section 9, and custom orders may not be cancellable once production has begun.

8Shipping, delivery, and risk of loss

Shipping is free on try-on boxes, purchases, and exchanges within the United States. Most orders ship within 8 to 15 business days, depending on what is ordered. Risk of loss and title pass to you when we hand your order to the carrier. If a delivery is reported as lost or damaged, contact us promptly so we can open a claim with the carrier.

9Returns and exchanges on purchases

• Window. You have 10 days from the day you receive your glasses to start a return or exchange. Email [email protected] to arrange it. We accept the return with no questions asked; the recycle fees on upgrades described below still apply.
• Condition and shipping. Returned glasses must be unworn beyond trying them on, undamaged, and complete, in the case provided. Once a return is approved, ship it within 7 days using the label we provide. Returns arriving damaged, incomplete, or outside these windows may be refused or refunded at a reduced amount.
• Refunds. Approved refunds go to your original payment method and are issued once we receive and inspect the return. A refund can take up to 15 business days to appear, depending on your bank.
• Exclusions. Retired frames are excluded from the return policy.
• Upgrade recycle fees. Because lens upgrades and custom work are made for you and cannot be resold, the following carry a 25 percent recycle fee based on the price of the upgrade or charge: Crizal coatings, Transitions, Varilux progressive lenses, anti-fatigue (digital) lenses, the high prescription charge (high cylinder or high sphere), prism, Custom Surface My Lenses, and custom Rx polarized sun lenses. Standard frames and in-house coatings have no return fee. These fees apply even if a coupon or promo code was used.
• Merchandise. Merchandise items have a $4.95 return shipping fee deducted on returns and are not eligible for exchanges.
• Exchanges. One exchange per order. An exchange is a new pair made to order, so the same return window and fees apply to it.
• Remakes. We allow up to two remakes if you are dissatisfied, provided each request falls within the return window and the original lenses are returned to us.
• Fee disclosure and chargebacks. The return and upgrade fees described above are disclosed here and in our Frequently Asked Questions, and by placing an order you agree to them. If you believe a charge is wrong, contact us first; we resolve nearly everything directly. Because these fees are disclosed in advance and agreed to at checkout, filing a chargeback or payment dispute with your bank to reverse a fee that was properly assessed under these Terms is itself a breach of these Terms. If a chargeback is filed on a fee that was disclosed and agreed to, we may respond to your bank with these Terms, our FAQ, and our record of your agreement at checkout as evidence that the charge was authorized, and you remain responsible for the amount owed together with dispute fees and related costs to the extent permitted by law.

10Warranty

Frames carry a 1-year warranty and lenses carry a 6-month warranty against manufacturing defects. Under the lens warranty we will replace lenses that scratch or warp because of a manufacturing defect once, at no charge, within 6 months of purchase; the frames must be sent to us for the replacement, which takes 10 to 14 business days. The warranties do not cover normal wear, scratches from use or cleaning, accidental damage, damage from adjustments made elsewhere, or loss. This is the only warranty we give on the products; Section 15 covers everything else.

11Store credit

Store credit earned through the home try-on or our introductions program is applied at checkout toward an order. It has no cash value and cannot be redeemed for cash.

12Intellectual property

All content on the Services, including frame designs, photographs, text, and the Nerdy Frames name and logo, belongs to Nerdy Frames or our licensors and is protected by law. You may not copy, reproduce, distribute, or otherwise use it without our written permission.

13Acceptable use

You agree not to interfere with the Services, scrape or harvest data, resell the Services, reverse engineer the site, introduce malicious code, place an unreasonable load on our systems, or use the Services in any way that violates the law or these Terms.

14Refusal of service and termination

We may refuse, cancel, or limit orders and try-on reservations, decline returns, and close accounts, with or without notice, where we reasonably believe a person is abusing the Services. This includes fraud or attempted fraud, repeated returns or try-on boxes that suggest use rather than trial, filing payment disputes on charges that were disclosed and agreed to, using multiple accounts to reuse a discount, and violating these Terms. Your obligations under these Terms, including amounts owed, survive any termination.

15Disclaimer of warranties

Nothing on the Services is medical advice. Consult a licensed eye care professional for your vision needs. Product images and descriptions are provided for reference and may not be exact.

Except for the warranty in Section 10, and to the fullest extent permitted by law, the Services and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error free, secure, or that any content is accurate, complete, or current.

16Limitation of liability

To the fullest extent permitted by law, Nerdy Frames will not be liable for any indirect, incidental, special, punitive, or consequential damages, or for lost profits or data, arising out of or relating to your use of the Services or products. Our total liability for any claim will not exceed the amount you paid for the product at issue. Some states do not allow certain limitations, so some of these may not apply to you.

17Dispute resolution and binding arbitration

Please read this section carefully, because it affects your legal rights.

• Agreement to arbitrate. You and Nerdy Frames agree that any dispute arising out of or relating to these Terms, the Services, or any order will be resolved by binding arbitration on an individual basis, rather than in court, except that either party may bring a qualifying claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights. Arbitration uses a neutral arbitrator instead of a judge or jury; the arbitrator can award the same relief a court could on an individual basis.
• Notice first. Before starting arbitration, the party with the dispute must send written notice describing it and the relief sought to the other party. Notice to Nerdy Frames goes to Nerdy Frames LLC, 27300 Center Ridge Rd, # 45294, Westlake, OH 44145. The parties will try in good faith to resolve the dispute for 30 days after notice is received.
• Rules and provider. If the dispute is not resolved, it will be administered by the American Arbitration Association under its Consumer Arbitration Rules, available at adr.org, and governed by the Federal Arbitration Act. Filing and arbitrator fees are allocated as those rules provide. The arbitration will take place in Cuyahoga County, Ohio, or remotely where the rules allow. The arbitrator, not a court, decides any question about whether this section applies to a dispute.
• No class actions. You and Nerdy Frames waive the right to a trial by jury and the right to participate in a class action or class-wide arbitration. Claims may be brought only in an individual capacity, and the arbitrator may not consolidate claims of different people. If this class action waiver is found unenforceable for a particular dispute, this entire section does not apply to that dispute, and it will be heard in the courts named in Section 18.
• Your right to opt out. You may opt out of this arbitration agreement by mailing a signed notice with your name, address, and email to the address above within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

18Governing law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and you consent to their jurisdiction.

19Changes and cancellations

We process orders quickly, so we cannot guarantee changes or cancellations once an order is placed, though we will try to accommodate reasonable requests. Because lenses are made to order (Section 7), custom orders may not be cancellable once production begins. Try-on reservations can be canceled any time before the box ships.

20Electronic communications

By using the Services you agree to receive communications from us electronically, including order confirmations, shipping updates, try-on notices, account codes, and any notices required under these Terms, at the email address on your account, and you agree that these electronic communications satisfy any requirement that a communication be in writing.

21General terms

• Severability. If any part of these Terms is found invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of these Terms stay in force.
• Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Nerdy Frames about the Services and replace any earlier communications on the subject.
• No waiver. If we do not enforce a part of these Terms in one instance, we may still enforce it later.
• Assignment. You may not transfer these Terms or your account to anyone else. We may assign our rights and obligations, for example if the business is sold.
• Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, including carrier delays, supplier shortages, lab or equipment failures, outages, weather, government action, or public health emergencies.
• Headings. Section headings are for convenience and do not affect interpretation.

22Contact us

If you have questions about these Terms, reach us at [email protected], or by mail: