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We offer hassle-free returns! You have 15 days, which begins on the day that you received your glasses to initiate a return or exchange.
Not happy with your purchase? Just email us at theTeam@nerdyframes.com and we’ll set you up with a refund or an exchange no questions asked. A $5.00 shipping fee will be deducted from your refund for the return label. Exchanges are shipped free both ways.
Refunds will credited back to the original payment method.
*Please note refunds may take anywhere from 15 to 20 business days depending on your financial institution.
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Retired frames are excluded from our return policy.
Upgraded Coating: Crizal® coatings are subject to a 20% recycle fee on the upgrade price if returned for refund.
Transitions® are subject to a 20% recycle fee on the upgrade price if returned for refund.
Progressive Lenses: Varilux Comfort® are subject to a 20% recycle fee on the lens upgrade price if returned for refund.
(For example the upgrade price for Crizal® Easy Pro is $125, we will deduct $25 from the return refund even if a coupon/promo code was used. This rule applies to all upgrades mentioned above.)
Merch Items
You have 7 days, which begins on the day that you received your order. No exchanges. Only returns for merch item.
Not happy with your purchase? Just email us at theTeam@nerdyframes.com and we’ll set you up with a refund no questions asked. A $5.00 shipping fee will be deducted from your refund for the return label.
Unfortunately, we don't have any direct partnerships with vision insurance providers, but we can assist you in getting a reimbursement for your purchase after you have paid in full at the time of purchase. In order to be reimbursed, you will first need to fill out a form from your insurance provider. After you fill out their reimbursement form, you will need to provide an itemized receipt, which we can provide you with once you have completed your purchase. We've provided some links below of popular vision insurance providers to help you get started.
Please contact your vision insurance for more information on how to file for a reimbursement.
If you have any question or you need an itemized receipt, please email us at info@nerdyframes.com
We accept both FSA and HSA payments, as long as they are in the form of a credit or debit card. After you have had completed a purchase with your FSA/HSA, you can then file for a reimbursement with your vision insurance provider.