Yes! Our Try-On at Home program is completely free, with no obligation to purchase. We do require a valid debit or credit card for identity verification and security purposes.
Please note that prepaid cards and FinTech payment methods are not accepted for Try-On orders. Orders may be canceled if we’re unable to verify that the card is active, valid, and non-prepaid.
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To get started, visit our Try-On at Home section, select 3–5 frames, and complete checkout. Once delivered, you’ll have 7 days to try the frames at home. When finished, attach the return label and mail the box back.
If you decide to purchase a frame, return all Try-On frames and place a new online order for a brand-new pair, with or without prescription.
If we do not receive your Try-On box, you may be charged between $99 and $205 per frame, depending on the frame material. You have 7 days for the trial period, plus an additional 7 days for shipping and handling (14 days total) to return the box.
If you are charged per frame for not returning the Try-On box within this timeframe, a refund will be automatically issued once the box is returned within 14 days of the charge date.
We do not accept prepaid credit cards, prepaid debit cards, or FinTech payment methods for Home Try-Ons. Prepaid cards may only be used for purchases. Orders may be canceled if we are unable to verify your card, including temporary authorization, billing address match, or shipping address match.
We do not ship to forwarding services or warehouses under any circumstances. Orders can be shipped to residential addresses and legitimate business locations, including offices and retail stores.
If we receive our box after that date please contact [email protected] for more information.
Please ensure your Try-On box is securely sealed before returning it. By ordering a Try-On, you agree to properly repackage the box, including retaping it. This helps prevent loss or theft of frames during transit. Boxes that are not securely sealed may result in charges for lost or damaged frames.
In the event a Try-On box is reported stolen after delivery, customers are required to place a new order and provide an alternate address. All reshipments require a signature.